1. Wallet Deposits & Cryptocurrency Policy
OTPWala operates on a prepaid balance model with account amounts displayed in your selected currency. Users deposit funds using authorized payment methods, including Binance Pay (Crypto / USDT) and UPI (INR, manually reviewed). The required payment amount, minimum deposit limits, and payment instructions are presented in the payment method's currency before you initiate any top-up.
A wallet balance is intended strictly for on-platform services (purchasing virtual telephone numbers and SMS activations) on the account that received the verified payment. Wallet funds are non-transferable between accounts and cannot be withdrawn or converted to fiat cash or external cryptocurrency.
Cryptocurrency & Binance Pay Irreversibility: Due to the decentralized and immutable nature of blockchain networks and digital asset transfers, all cryptocurrency transactions completed via Binance Pay (USDT) are strictly final and irreversible once transmitted. Cryptocurrency deposits cannot be cancelled, reversed on-chain, refunded in crypto, or cashed out to external bank accounts. After a top-up has been confirmed and credited to your wallet balance, it is final for on-platform use.
This policy is subject to applicable law and any mandatory rights relating to unauthorized, duplicate, or incorrectly processed payments. We do not waive statutory rights that cannot legally be excluded.
2. Failed Orders and Cancellation Credits
Order pricing is displayed before confirmation. A cancellation request may be declined, and the order stays active until cancellation is confirmed. The dashboard shows the result of your request.
Where an eligible order does not receive an OTP and the order expires or is successfully cancelled, the applicable order amount is credited back to the OTPWala wallet. This is an on-platform service credit, not a cash refund, and the displayed processing window is an estimate rather than a guarantee.
3. Payment Errors and Corrections
- For a missing or delayed top-up, contact support with your payment identifier: the 12-digit UTR / UPI reference (for UPI) or Binance Order ID / TxID transaction hash (for Binance Pay), along with the amount, timestamp, and registered account email.
- For a duplicate charge, incorrect amount, or technical network error, report it promptly so we can reconcile the payment records against our processor logs and correct the account balance where appropriate.
- Do not submit a reused reference number, fabricated Binance Order ID / TxID, edited screenshot, altered receipt, or payment made from an unauthorized account. Such activity is strictly treated as payment fraud and results in immediate account restriction.
- Never send a UPI PIN, card CVV, account password, cryptocurrency private key, wallet seed phrase, or Binance login credentials to support. OTPWala staff will never ask for private security credentials.
4. Unauthorized Payments and Disputes
If you believe a payment was unauthorized, contact your bank, payment gateway, or Binance Pay support immediately and notify support@otpwala.me. We may request reasonable transaction identifiers and logs needed to investigate, preserve records, and coordinate with the respective payment network.
Knowingly false payment disputes, chargeback abuse, fabricated transaction hashes, false claims of completed crypto transfers, or attempts to obtain both a wallet credit and an external reversal will result in immediate permanent account termination, forfeiture of unverified credits, and reporting to relevant payment networks, exchanges, or law enforcement authorities. Legitimate dispute rights remain unaffected.
5. Contact Support
See the Terms of Service and Acceptable Use & Anti-Fraud Policy for the full rules governing accounts and prohibited conduct.