1. Purpose and Scope

This policy supplements the Terms of Service and applies to every visitor, account, order, wallet transaction, referral, and support interaction on OTPWala. It does not replace the laws that apply to you or the rules of a third-party service you use.

OTPWala provides temporary numbers for legitimate verification, testing, development, privacy, and other lawful purposes. A successful delivery does not mean a third-party platform permits a particular use.

2. Allowed Use

• Lawful testing, development, quality assurance, and account verification where you have the right to create or access the account.
• Personal privacy protection and legitimate short-lived communication verification.
• Use that follows the terms, safety requirements, and applicable laws of the third-party service involved.

3. Prohibited Use

You must not use OTPWala to facilitate, conceal, or attempt any of the following:

• Fraud, impersonation, phishing, extortion, identity theft, money laundering, terrorist financing, or evasion of sanctions.
• Unauthorized access, account takeover, ban evasion, fake reviews, deceptive registrations, or circumvention of a platform's security controls.
• Spam, bulk unsolicited messaging, harassment, threats, stalking, or automated account creation.
• Financial abuse, unauthorized payments, false payment evidence, payment reversal abuse, or referral farming.
• Illegal goods or services, exploitation, abuse of minors, or any activity that violates the law or another person's rights.
• Attacks against OTPWala or its providers, including scraping, credential attacks, malware, denial-of-service activity, or vulnerability exploitation.

5. Monitoring, Holds, and Account Reviews

To prevent fraud and protect the service, we may use rate limits, device and network signals, duplicate-account checks, referral-abuse detection, payment reconciliation, order limits, and manual review. Details of detection methods are intentionally limited so they cannot be bypassed.

We may pause an order, restrict wallet activity, request reasonable verification, or suspend an account while investigating suspicious conduct. We may preserve relevant records and disclose them to payment providers, service providers, regulators, law enforcement, or courts where legally required or permitted. Any funds held during a review will be handled according to applicable law and the outcome of the review.

6. Reporting Abuse or Security Issues

Report suspected fraud, stolen accounts, abusive use, payment mistakes, or security vulnerabilities as soon as possible. Include the affected order or transaction reference, dates, and a factual description. Do not include passwords, authentication codes, UPI PINs, card CVVs, cryptocurrency private keys, seed phrases, or other secrets.

7. Contact and Related Policies

For account, privacy, or payment questions, contact support. See the Terms of Service for the complete contract and the Privacy Policy for information handling, retention, and user rights.