Get in Touch with OTPWala
Need help with wallet deposits, SMS delivery, APIs, or your account? Our support team is here to help.
Telegram Live Chat
Recommended for instant manual payment approvals (UPI UTR / Binance TxID verification) and rapid live troubleshooting.
Email Desk
Ideal for account recovery, formal billing receipts, enterprise API integration, security alerts, and legal inquiries.
In-App Support Tickets
Submit structured tickets directly from your dashboard with linked order IDs, error screenshots, and threaded staff replies.
Send a Quick Message or Generate a Telegram Ticket
Fill in your inquiry details below to either compose a formatted email or generate a one-click message ready to send to our Telegram support team.
Service Level & Response Times
Operating Hours
10:00 AM to 10:00 PM IST (UTC +5:30), every day including weekends and holidays.
Payment Approvals
Manual UPI and Binance Pay deposits are usually reviewed within 5 minutes to 2 hours during support hours.
Live Chat Support
We usually reply to urgent account and verification requests on Telegram within 5 to 15 minutes.
Security & Abuse
We review reports about unauthorised activity and suspicious account use within 24 hours.
Frequently Asked Questions
My UPI or Binance top-up hasn't reflected yet. How do I get it verified?
Manual top-ups usually take 5 minutes to 2 hours during support hours. If delayed, message @OTPWalaSupport with your payment screenshot and UTR or transaction ID.
What if I cancelled an order because no SMS code arrived?
If no code arrives, any refund due is added to Wallet after the provider confirms cancellation or expiry. Allow up to 10 minutes. See our Refund Policy for details.
Do you offer developer API integration or bulk wholesale discounts?
Email support@otpwala.me with your use case and order volume. We will confirm available options.
How do I report account security issues or unauthorized access?
Reset your password, then email support@otpwala.me with the subject Security alert if you notice activity you do not recognise.